When you purchase a subscription, it will automatically renew on either a monthly or annual basis. You can check your renewal date on your Account page. Generellem offers a money back guarantee for first-time users for the first 30 days. If you are not satisfied with Generellem within your first 30 days, contact support@generellem.ai within 30 days to receive a refund and cancel your subscription. After the first 30 days, all payments are non-refundable and there are no credits or refunds for partially used subscription periods. After you cancel, you will have access to Generellem until the next renewal date. If you cancel your subscription and then later sign-up again, you can't invoke the money back guarantee again within the first 30 days of the new subscription.
If you wish to cancel your Generellem subscription, go to your Account page and then to the Subscription page. Click Cancel and then submit the form. You must cancel before your renewal date or you will be charged. For example, if your renewal date is 01/07/2025, you must cancel by 01/06/2025.
When you cancel, you will still have access to Generellem until the renewal date. For example, if you cancel your yearly subscription 3 months before the renewal date, you will still have Generellem access for those remaining 3 months. After the renewal date has passed, you will lose access and we will delete your data. If you wish to return to Generellem, you will have to reingest your content.